Next Best Offer

Actionable insights to optimise customer experience.

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Real-time, intelligent recommendations.

Identify at-risk accounts, prioritise customer support, and improve conversion with our Next Best Offer data model.

Recommendations tailored specifically to customer needs.

Advancements in personalised experiences continue to rise, and your customers expect communications and recommendations tailored specifically to their needs.

Use our Next Best Offer decision engine to identify at-risk accounts, prioritise support allocation, or improve customer conversion and retention.

Using historical and current data, the decision engine generates accurate recommendations on the best course of action, delivered to your team or customers in real-time.

By implementing feedback loops and machine learning, our decision engine continuously refines and improves by identifying the relevance of each recommendation, increasing its accuracy and relevance.

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How can Next Best Offer help you?

Optimise marketing

Deliver content and product recommendations that are relevant to your customers based on real-time insight. This includes past purchases, customer journey stage or what similar customers have shown interest in. Recommendations can be fed directly your marketing automation platform, to share relevant offers and increase conversion.

Customer Service

Resolve potential customer issues before they become problems. Using customer data, identify who should be prioritised for proactive support and what kind of support they need. Recommendations can be sent to your team, in the format that works for you, so they have the information they need, when they need it, to provide the best customer outcomes.