The New Normal: Rethinking Customer Experience

There’s no denying we’ve all experienced rapid disruption and customer behaviour has changed dramatically.

As we evolve into our “new normal”, it’s become increasingly important to adapt to customer needs. As marketers or CX practitioners, there’s never been a more important time to take stock and reimagine how we engage and deliver customer value in the future.

In our on-demand webinar we discuss how Covid-19 is forcing organisations to rethink how they connect with their customers. Find out how you can communicate and engage with customers effectively, gain deep customer insight to remain relevant, and bring together data to reimagine customer experience for the new normal.

Join Nicki Shirley (Head of Marketing), Lena Jenkins (Head of Data Powered Marketing) and Sam Daish (Head of AI and Data Science) from Qrious.


Watch the webinar to learn about:


Communicating and engaging with customers effectively


Gaining a deeper understanding of customers so you can remain relevant


Using customer data to supercharge your customer experience in the future