Customer insights

Optimise customer experience with data driven insight.

Get the competitive advantage.

Harness data for actionable insight to drive customer-centric innovation and optimisation.

Insights for customer-led growth and innovation


Customer Churn AI

AI can actively predict at-risk customers, forecast a timeframe for how long you have to act, and intervene with proactive support. An AI-driven churn system uncovers patterns and opportunities people might miss.

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Contact Centre Optimisation

Customer service centres hold large amounts of customer interaction audio and data. We can help you explore and use this data to improve customer service, drive retention, and improve internal processes.

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Sentiment Analysis

Gain insight into how your customers feel about your brand or an interaction with your organisation. Use these insights to adjust key messaging, improve customer journeys, and improve customer service.

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Customer Segmentation

Understand who your customers are and what they need. Leverage your transactional, behavioural and demographic data to identify distinct groups of customers that exhibit similar needs and attributes.


Next Best Offer

Customers expect communications and recommendations tailored specifically to their needs. Next Best Offer enables you to optimise customer experience with real-time, relevant and intelligent product or service recommendations.

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"We are moving towards becoming a truly data-driven business, enabling us to ensure we are providing subscribers with the best possible viewing experience"
Read the case study
Hema Patel, GM Lightbox

Why Qrious?


Specialist Capability

Enjoy confidence in our ability to deliver with our highly specialised data engineers, data scientists, consultants and digital marketing experts.


Outcome Focused

From our agile methodology to our customer-centric approach, we deliver outcomes that offer our clients real value and success.


New Zealand Based

Being New Zealand-based makes working with us easy. We offer implementation, support and delivery services, all in your own time zone.

our partners

Drive customer-centricity in your organisation.

Harness intelligent analytics to unleash actionable insights for a real competitive advantage. Get in touch today.