After extensive user testing, the dashboards went live in late 2019. Following a continuous improvement, continuous development model, the Health Intelligence team at ADHB has already made a couple of small iterations based on feedback from the IOC personnel.
“I genuinely think it’s one of the best things we’ve done in years,” Pimm says. “We created these dashboards to improve the care we provide to patients. Sometimes, it can be hard to understand the tangible link an IT system has to this. But you can’t underestimate the effect that making smarter, faster operational decisions has on patient wellbeing. We’re positively impacting the services we provide at Auckland Hospital.”
A platform ADHB can build on
With the infrastructure in place, Cheah says, “we’re able to evolve with the business and continually deliver,” adding that, “by moving us to the cloud and upskilling our team, Qrious has given us the ability to manage much of the solution in-house.”
With the initial rollout achieving a high adoption rate, the Health Intelligence team plans to build on the dashboards to create similar views for different contexts in the hospital, potentially rolling dashboards out across Maternity, Children, and Mental Health.
Breaking down the silos to improve overall operations
A key result, Cheah says, is that for the first time, operations personnel can see activities across different functions. “They’re able to see the flow-on effect if one team is slowed down,” Cheah says, “by reducing silos and showing a consolidated view, they’re better equipped to solve problems and improve the daily running of the hospital.”
The dashboards now form a starting point for shift meetings and handovers for nursing and ward staff, who have stand-ups around the dashboards in the IOC ahead of shifts.
Critical data in the hands of decision-makers
With access to live insights, staff can identify problems in real-time and swiftly take action. By following best practice visualisation principles, the dashboards Qrious have built with the team are easy to understand, offering IOC personnel the insights they need at a glance.
“The dashboards provide us with visibility of places where we can be operationally more efficient or address a staffing requirement. Having this data easily available for decision-makers improves the care we can provide to patients,” Pimm says.
Mobile capabilities for greater peace of mind
Power BI’s mobile capabilities have given hospital staff dashboards at their fingertips. The ability to remotely check on the general health of the facility offers greater peace of mind to senior managers, on-call 24/7 for emergencies. An added benefit, Cheah notes, is “onsite managers and remote managers can both see the same dashboard and have informed conversations.”
“I do on-call here”, Pimm says. “Now, when I’m off-site, I can pull up information, ask more intelligent questions, and make a better decision.”
“I have it on both my phones. I check the mobile dashboard on my way to work, so I can make a call at six am if something needs to be adjusted. It’s giving me more time to make decisions. The impact is huge.”