Working with data in the cloud has truly boosted Abano’s Datability, says Radich. “Being in the cloud is a game changer for us; we’re ahead of the pack. And it was a logical choice to purchase WhereScape RED, which has proved itself invaluable.”
That’s because WhereScape RED largely automates the creation of code, documentation and structures for a data warehouse on the Azure cloud. In fact, it eliminates up to 95 percent of manual coding.
While some of the results of the Datability exercise are commercially sensitive, Radich nevertheless hints at the value which is being created for an organisation with ambitions it is steadily fulfilling.
“We wouldn’t be able to achieve the numbers and growth we do achieve [without it],” he says. It is, he confirms, largely about anticipating and then accurately meeting and exceeding customer expectations to consistently create a positive customer experience.
The internal benefits are also significant, with customised dashboards for practices and dentists measuring performance against benchmarks and delivering real, usable data to improve the business.
That’s one aspect of the advantages gained by the group. Another is the comparison it can now make in moving from dedicated infrastructure onto public cloud. And that comparison is measured in dollars. “By moving to Azure we’re making real savings and that’s just the initial upgrade; we haven’t even really done optimisation yet,” Radich reveals.
More than that, automation and modern tooling have allowed Abano’s skilled BI team to focus on innovation, not data administration.
“It’s freed up the three people who do the analytics at Lumino maybe a week’s worth per month, so now, they are spending that time analysing data [and] identifying who has that propensity to buy,” Radich explains.
He says engaging with a company with a sole focus on data has proven invaluable. “The relationship with NOW Consulting (now Qrious) has been really strong. We really do work with them as a trusted partner. And they’ve brought to the party some new ideas and new technologies before we’ve asked.”
And that’s what Datability is all about.